Support Engineer

West London
Job type
Start date
Working days
Monday - Friday
Job details

The Graphics & Data Support OB Team is at the cutting edge of the convergence between traditional broadcast and IT cultures on our high profile outside broadcasts, from the far flung corners of the world on F1 to the prestigious football stadiums of the UK to name a few.  If you’re a forward-thinking engineer that likes the challenge of a broad range of new technology, would like the variety of travel in a proactive broadcast role this is the opportunity you have been looking for.

Job Description

Provide technical assistance when required to meet the task deadlines for ongoing planned activities and for unplanned 24/7 support requirements.

Lead all aspects of internal ticketing system and ensure that all open cases are being followed up and users/requesters are kept up to date Ensure system documentations are up to date and relevant To ensure that tasks allocated are carried out to a high level in an appropriate time frame.

To ensure that tasks are always coordinated accurately for the hand over and hand back of live systems, to ensure that systems are fully operational before returning to live use.

To ensure adequate follow up of incidents to prevent repetition of any faults and improve future system availability and team response.

Raise to relevant department if required; provide feedback from the department on resolution of incidents.

To demonstrate tact and diplomacy in situations where contending interests exist within the departments and with third parties



Experience within a digital television broadcast environment or similar technical environment.

Experience of providing successful technical solutions through to BAU Operation Excellent communications and inter-personal skills Sound customer service, motivational and excellent troubleshooting skills Windows 10 Installation & Administration, Remote Administration, IIS and web hosting technologies, Jira, Ansible IT Automation, PowerShell & VB scripting Skills Active Directory Understanding, Knowledge of Windows Patch Management A good understanding of Networking to debug network issues Knowledge of Real Time Renderers such as VizRt, Chyron, Unity, Unreal Engine & Cloud Technologies such as AWS & Azure

Alan Hatvany
Job reference

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