A great opportunity to join our client, a dynamic international business consultancy working within the Global Translation Services department as a GTS Executive. This is a Fixed Term Contract for 9 months.
The Role
Working within the Global Translation Services department, this role is responsible for receiving client orders, assigning relevant resource, efficient prioritisation and deadline management across a wide range of language operational requests.
This role oversees the end-to-end language process and plays an active part in troubleshooting operational issues. This role is also responsible for maintaining data-integrity of the order scheduling system, translation memory tool and will be required to post content directly to client’s websites. This role will follow department standard operating procedures (SOPs) across workflows.
This is a client-facing role dealing with customers globally, with varied requirements, in a fast-paced environment. The role ensures a high level of customer satisfaction, working with the regional translators to complete orders on time and to a high quality specification.
As part of a collaborative close working team, this role will have the opportunity to influence the success of this customer focused service team contributing to ideas, client service offerings and operational solutions with a continuous improvement mind-set. Understanding the business of clients and creating best in class service.
Responsibilities
- Providing excellent customer service and building relationships with global clients to ensure professional and customer-focused communication at all times.
- Keeping aligned to customers, understanding their operational needs and work schedules.
- Receiving language service orders and effectively scheduling resources to ensure deadline dates are met and prioritisation is correct.
- Working with translators on resource capacity planning and troubleshooting administration queries.
- Actively managing third-party vendors for translation work and ensuring vendor performance meets expectations as required.
- Upholding data integrity in internal scheduling and repository systems such as Easy Redmine and memoQ.
- Posting content onto WordPress platforms for clients, focusing on quality and accuracy.
- Able to support large scale projects in addition to daily BAU tasks, with the ability to adapt to new business requirements.
- Escalating issues appropriately and swiftly.
- Potential opportunity to provide quality control on tasks, should language skills be relevant.
- Working as part of the Global Translation Services team, ensuring high levels of collaboration at all times and seeking feedback from Squad Leaders as required.
Requirements
- This is a content/language operations/coordinator type role so a customer service/vendor management mind-set, ability to ‘get things done’ and being highly organised are key elements.
- Experience in working within a language operation or relevant field is a strong advantage.
- Professional level verbal and written communications skills and a diplomatic demeanour.
- Great team player with collaborative approach and attention to detail.
- Ability to juggle multiple demands and keep to prioritisation schedule, managing deadlines and escalating issues appropriately.
- Ability to work within strict timeframes.
- Ability to use own initiative, to pre-empt potential problems and find solutions.
- Proficient in Microsoft Office software.
- Additional languages would be an advantage.
The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake tasks that are reasonably expected within the scope and grading of the post.
This is a FTC role with a substantial package of benefits (tbc).
It will be on a hybrid basis with at least 2 days in office one being Tuesdays for team meetings etc. (tbc)