Chief Technical Officer

Location
Midlands
Job type
Permanent
Start date
Working days
Monday - Friday
Rate
Per Annum
Job details

 

Our client provides the DTT (Freeview) services and they are looking for a Senior Engineer/Manager to become their CTO and manage technical operations at the Network Operations Centre, including all technical staff and technical facilities, which provide 24/7 broadcast operations to circa 34 channels on the UK DTT platform.

Requirements:

To oversee the smooth running and maintenance of all technical systems necessary for the delivery of services to broadcast customers.

To manage all technical staff including recruitment, induction, training, supervision, guidance and support, and the conducting of performance appraisals.

To manage the staff rota system for 24/7 support including approving leave requests and sickness absence, and arranging shift cover where necessary.

To manage relations with and monitor performance of third-party suppliers of technical services including networks, multiplex systems and transmission.

To maintain a problem reporting system and to ensure technical operational faults are resolved in a timely manner to assure 24/7 operations and quality of service.

To manage relations with customers including responding to queries, handling complaints and providing relevant updates on system changes and developments.

To manage planned works to minimize the effects upon service availability.

To undertake ad hoc system changes, configurations and improvements as required.

To oversee technical development and upgrade projects and effectively plan and implement these in consultation with the General Manager and stakeholders.

To provide a monthly technical operations report to the General Manager.

Appropriate technical qualifications or equivalent experience in IT, broadcast engineering, telecoms or a related field.

Ability to isolate, analyse and solve technical problems under demanding conditions.

Previous management experience and the ability to provide a sympathetic and positive approach to staff, stakeholders and licensees.

Willingness to work out of hours as and when required, including evenings and some weekends.

The post is based on site and not working remotely. 

Hours: 40 hours per week. 

Salary Range: £40,000 – £55,000 according to experience. 

Name
Alan Hatvany
Phone
07894567237
E-mail
alan@ems-tp.com
Job reference
AH1121CTO

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