1st Line Tele Support Engineer

Location
Southern England
Job type
Permanent
Start date
Working days
Monday - Friday
Job details

1st Line Tele Support Engineer 

 

Location Home Counties - Southern England

Permanent Full-time Role

You will be working in first line support of our Broadcaster clients TV Products & Content 24 hours a day, 7 days a week. The platform control team optimises the customer experience by managing faults and quickly restoring service in line with the company’s commitment to customers.

This position is an excellent fit for a recent graduate or similar looking to start a tech career in a brilliant media company. 


What you'll do:

Shift Pattern – Days and Night (5 days on / 5 days off)

• To ensure effective operation of a diverse range of broadcast systems and the timely detection and resolution of faults in order to achieve the highest possible service availability for customers.
• Drive incident resolution and effectively manage communications to ensure everyone remains informed and reassured during incidents.
• Perform a range of proactive checks that predict and prevent platform incidents
• Quickly assimilate new services and ways of working to support continual change
• Seek ways to improve processes and drive availability.


What you'll bring:

• Excellent organisational and communication skills
• Experience interrogating monitoring systems
• Strong troubleshooting skills
• Ability to apply Known Fixes
• Confident escalating Technical Issues
• Strong reporting/logging skills


Salary and benefits on application

Location - Hampshire

 

Name
Adrian Thomas
Phone
07591 387332
E-mail
adrian@emsbroadcast.com
Job reference
AT0322TE

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